Leo Terms of Use

Leo is provided by PH Art & Culture Consulting SRL, 80 Rue Alphonse Renard, 1180 Uccle, Belgium; enterprise number 1000.885.590; VAT BE1000.885.590. Contact support@meetleo.app or +32 491 37 55 57.

You must be at least 18 and able to enter into a binding contract to use the mobile service. You explicitly confirm adult eligibility when accepting this version, including when an existing account is asked to accept it. This is a declaration, not identity verification. Provide accurate account information, protect your credentials and contact us if access or a purchase is linked incorrectly. Terms acceptance does not give consent to every use of personal information; health, AI, analytics and marketing choices are separate.

Leo provides general nutrition/activity tracking, wellbeing support, recipes, conversation and food-photo estimates. Features depend on your access plan, device and permissions. Leo is an AI companion, not a human clinician, medical device, diagnosis or treatment service. Its outputs may be inaccurate or incomplete; no particular weight, fitness or health outcome is promised.

Check entries, nutrition values, portions, ingredients and allergens yourself. Seek professional advice before changing diet, exercise or fasting if you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about disordered eating. Do not delay care because of Leo. For emergencies contact local emergency services; Leo provides no clinical monitoring. These limits do not excuse unsafe or misleading provision or remove your legal rights.

Online functions, including AI and synchronization, need an internet connection. Offline support is limited, and changes may need to sync before appearing on another device. Optional native health, camera and notification access is controlled separately. With health consent off, account and rights controls remain available. With health consent on and AI off, manual tracking remains available subject to your plan.

An eligible account's free 14-day product trial begins at completed onboarding. No payment card is required and it does not automatically become paid. Without a subscription, a further three-day product grace period allows three Leo messages per day and logging. Afterward, chat and new food, weight and workout logging need paid access; existing history remains readable while account access and the required health/AI permissions remain available. This is separate from store billing grace periods. Specific beta/promotional grants follow their disclosed terms.

Monthly and annual subscriptions use Apple or Google checkout. Check the selected plan, billing period, local total price, taxes and any offer conditions before confirming. The annual price is charged for the year; a monthly equivalent is a comparison, not monthly instalments. RevenueCat administers subscription access; the store handles payment.

Subscriptions renew for the displayed period unless cancelled in time. Your store account and purchase confirmation show renewal details and deadlines. New prices require the applicable notice and approval; they do not retrospectively change a paid period. Use Restore purchases with the relevant store account and corresponding Leo account; contact support rather than buying again to resolve a linking problem.

Cancel through the store that bills you. On Apple devices, open Settings → your name → Subscriptions → Leo → Cancel Subscription. On Google Play, open Payments & subscriptions → Subscriptions → Leo. Ordinary cancellation usually preserves access until the paid period ends; refunds or statutory termination may differ.

Uninstalling, signing out, withdrawing a data-processing consent or deleting your Leo account does not cancel a store subscription. Account deletion is not conditional on cancelling first.

Apple subscription cancellationGoogle Play subscriptions

For an EU consumer distance-service contract, the usual cooling-off period is 14 calendar days from conclusion, without giving a reason. The free Leo trial is separate. The actual transaction and applicable law determine whether a renewal or plan change starts another period. Starting an ongoing service does not itself waive withdrawal. Any permitted proportionate charge, full-performance exception or immediate digital-content exception needs the legally required information, express request/consent and acknowledgement. Accepting these Terms is not a blanket waiver.

Send an unambiguous withdrawal notice before the deadline to support@meetleo.app or our postal address. Include your account email and enough transaction details to identify the contract; never send a password or full card data. We explain any store coordination needed. For store purchases, the online Apple Report a Problem or Google Play refund route can also identify and process the transaction. These are not exclusive ways to exercise statutory rights.

Where reimbursement is due on withdrawal, it is made without undue delay and within the legal deadline, normally 14 days after the trader is informed, using the original payment method unless otherwise agreed and without a reimbursement fee. Any lawful deduction must be explained. Defect, price-reduction and other mandatory rights remain; a discretionary store refund rule cannot remove them.

You can also withdraw online using Withdraw from contract here. Enter your name, account email and contract details, then confirm the withdrawal. We immediately provide a receipt file for download to your device containing your declaration, reference and submission date/time. Save the file; you can retry the download on the confirmation screen. This acknowledges receipt, not a refund decision or automatic cancellation of store renewal.

Withdraw from contract hereApple: request a refundGoogle Play: request a refund

Complete and return this only if you wish to withdraw; using the form is optional. It can be copied into an email or printed.

To: PH Art & Culture Consulting SRL, 80 Rue Alphonse Renard, 1180 Uccle, Belgium; support@meetleo.app.

I/We hereby give notice that I/we withdraw from my/our contract for the following service: … Ordered on / received on: … Name of consumer(s): … Address of consumer(s): … Signature (only if sent on paper): … Date: … Delete whichever wording does not apply.

Leo must meet its contract and the standards consumers may reasonably expect, including relevant functionality, security and necessary updates. For continuous supply, conformity duties continue through the agreed period. Depending on the legal conditions, you may require correction, a proportionate price reduction or termination and the refund due. Contact support about a problem.

We are responsible under these Terms and applicable law. No blanket financial cap or exclusion of all loss applies. Nothing limits liability where unlawful, including protected claims involving fraud, deliberate misconduct, gross fault, death/personal injury, or mandatory consumer/data rights. Applicable law determines responsibility, causation and compensation. You do not give us a blanket indemnity for ordinary use.

You retain rights in submitted information, images and other material. You permit us and providers acting for us to process it only as needed to lawfully deliver the requested service. This does not transfer ownership, authorize unrelated advertising/model training or replace privacy consent. Software, branding and other protected materials remain ours or our licensors'; third-party/open-source licences continue to apply. AI output may resemble other output and may not be exclusive.

Do not impersonate others, unlawfully share private information, infringe rights, bypass access controls, attack the service or automate abuse. Restrictions on copying, modification or reverse engineering do not override mandatory law or applicable open-source licences.

We may adapt Leo for legal/security requirements, supported operating systems or technical dependencies. Changes beyond maintaining conformity need a valid reason under this contract, no additional cost and clear information. A more-than-minor adverse effect requires advance notice you can retain and the applicable right to terminate free of charge within 30 days of notice or effect, whichever is later, unless unchanged conforming service remains available at no extra cost. Any refund follows the law.

Material Terms changes are explained before effect, with agreement sought where required. Continued use alone cannot authorize a new charge or replace required consent. Proportionate restrictions may address security, fraud, unlawful use or serious breach; unless urgency or law prevents it, we explain why, allow a reasonable remedy and provide a support challenge route.

You may stop using Leo and request account deletion. Retrieval/erasure follow the Privacy Policy. Ending service does not forfeit money legally owed to you. If Leo is discontinued, we give reasonable notice, the required opportunity to retrieve records and refunds for paid service no longer supplied, and explain cancellation of affected renewals.

Apple's Standard EULA governs the application licence for an App Store download; these Terms supplement it for Leo's service and are not a custom Apple licence. Google Play downloads follow its applicable usage terms and these Terms. Contact PH Art & Culture Consulting SRL for maintenance, service support, complaints and claims; platform involvement does not remove our responsibilities.

Belgian law applies without depriving consumers of mandatory protections in their habitual-residence country. You may use the competent consumer dispute body, including the Belgian Consumer Mediation Service subject to its rules, or the courts available under applicable law. EU consumers retain the right to sue in the competent courts where they live or where we are established. We do not impose exclusive Belgian jurisdiction, arbitration or a waiver of collective remedies. Translations do not reduce mandatory rights.

Apple Standard EULABelgian Consumer Mediation Service

Visiting this site or joining its separate waitlist is not a purchase, reservation or mobile subscription. Use the site lawfully and provide an email address you are entitled to use. Waitlist launch/early-access messages follow the separate checkbox consent; withdrawal is available through support@meetleo.app without losing website access. A waitlist entry does not guarantee an invitation, date, country availability, feature or price. Website materials remain protected by applicable intellectual-property law; mandatory consumer rights and the responsibility/dispute rules above remain.